At the
Global Leadership Summit this year I heard I great presentation on being the
best servant you can be. Desiring to be the servant God desires I bought the
book he suggested, The New Gold Standard.
The teaching contains five leadership principles
for creating a legendary service experience.
1. Define and Refine –communicating
the core identity and culture of your group
2. Empower through Trust – selection, training, and empowerment of servers
3. It’s Not About You –focus
on others with empathy (can do attitude)
4. Deliver Wow! – actions needed to deliver a great experience
5. Leave a Lasting Footprint – aspire, achieve, and teach for a lasting impression
I believe that these are wonderful principles
for welcoming people in to the church. The ironic thing is that these
principles are from the training manual for employees of the Ritz-Carlton!
A luxury
hotel experience should not be better than what we offer at God’s House. Let’s
focus on giving our best. Amen?
