At the Global Leadership Summit a couple
years ago I heard I great presentation on being the best servant you can be.
Desiring to be the servant God desires I bought the book he suggested, The
New Gold Standard. The teaching contains five leadership principles
for creating a legendary service experience.
1. Define and Refine –communicating the core
identity and culture of your group
2. Empower through Trust – selection, training,
and empowerment of servers
3. It’s Not About You –focus on others with
empathy (can do attitude)
4. Deliver Wow! – actions needed to
deliver a great experience
5. Leave a Lasting Footprint – aspire, achieve, and
teach for a lasting impression
I believe that these are wonderful
principles for welcoming people in to the church. The ironic thing is that
these principles are from the training manual for employees of the Ritz-Carlton!
A luxury hotel experience should not be
better than what we offer at God’s House. Let’s focus on giving our best. Amen?
